Customer Service NVQ Level 2
This award consists of 4 mandatory units and 1 optional unit. Assessments are used to determine and confirm candidate progress and competence set against the national standards. An evidence Portfolio combined with formal observations are the assessment methods used to measure achievement.
Awarded By:
Level 2 – City & Guilds (for Retail) OCR (for Business and Administration)
Who will benefit:
Anyone working in day-to-day contact with customers, wishing to gain an appropriate qualification
Entry requirements:
Participants should be in employment in a customer service position
Course Aims:
On completing this qualification, participants will be able to fully understand and appreciate the need for good customer service.
Progression:
Customer Service NVQ Level 3.
Duration:
Up to 12 months
Courses are subject to minimum number participation. Bespoke training is available in all courses subject to agreement
Booking Information:
To book or request further information, please contact freephone 0800 7832545
Case Study
Kerry Reynolds at Medisave
Kerry Reynolds, 20, has recently completed an Apprenticeship in Business and Administration while working at Medisave UK Ltd, a Weymouth based specialist of medical supplies and HSE First Aid Kits.
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