Paragon skills for industry

This award consists of three units. Assignments and a multiple-choice test are the assessment methods used to measure achievement.

Awarded By:

Level 2 – City & Guilds (for Retail)

Who will benefit:

The award is aimed at people who are in a working or learning environment. They will be able to learn, develop and practice the skills required to make an effective contribution to a customer service environment

Entry requirements:

Participants should have reasonable basic literacy skills.

Course Aims:

On completing this qualification, participants will be able to:

• Develop the necessary knowledge and understanding of the principles of customer service within their environment to create effective solutions
• Maintain the customer service environment, develop their service to customers and effectively use, maintain and contribute to the improvement of customer service records
• Gain an awareness of, and promote, the products and or services of their organisation

Progression:

• Customer Service NVQ Level 2
• Customer Service NVQ Level 3.

Duration:

Variable

Courses are subject to minimum number participation. Bespoke training is available in all courses subject to agreement

Booking Information:

To book or request further information, please contact freephone 0800 7832545